Privacy Policy

Last updated: October 30, 2026

Civisense Technologies Pvt. Ltd. ("CiviSense", "we", "us", or "our") operates the CiviSense platform for construction and demolition waste compliance and trip management. This policy explains how we handle information when you use our websites, applications, and related services.

Information we handle

Depending on how you use CiviSense, we may handle account and contact details such as your name, phone number, role, and organisation; project, site, vehicle, trip, and waste-compliance information; and information you submit through the service, including gate verification photos and documents.

For driver and trip workflows, we may process a driver's phone number, trip status, and location information shared through the driver portal or WhatsApp. WhatsApp messages and QR codes may contain trip references and links used to access trip or gate-verification features. We also process information needed to authenticate users, operate the service, respond to support requests, and protect the platform.

How we use information

We use information to provide and maintain CiviSense; manage projects, trips, vehicles, and compliance records; share route and trip updates with authorised participants; verify gate submissions; provide support; protect the service; and meet applicable legal obligations.

When information is shared

Information is available to the users and organisations authorised to access the relevant project or trip, which may include site teams and municipal or compliance officers.

We use service providers to operate CiviSense, including cloud hosting and storage providers, WhatsApp/Meta for messaging, Google Maps services for mapping, and Cloudinary for certain uploaded images or documents. These providers process information as needed to provide their services.

We may also disclose information where required by law or where necessary to protect the rights, safety, and security of users or the service. We do not sell personal information.

WhatsApp and location

If you use a CiviSense WhatsApp workflow, your phone number and messages are processed to provide trip updates and gate verification. WhatsApp is operated by Meta and its own privacy terms also apply. Location is processed when a driver shares it through the service or WhatsApp, to support trip tracking and related workflows. Location sharing through WhatsApp is initiated by the driver.

Retention and security

We retain information for as long as needed to provide the service, support operational and compliance records, resolve disputes, and meet legal obligations. Retention periods may differ depending on the type of information and applicable requirements.

We use safeguards intended to protect information. No method of storage or transmission can be guaranteed to be completely secure.

Your choices and requests

You may request access to, correction of, or deletion of personal information by contacting us. We may need to retain some records where required for legal, security, or compliance purposes. To help us process a request, include the phone number or account email associated with your use of CiviSense and describe your request.

Contact us

For privacy questions or requests, email support@civisense.com.